FAQ

WHAT IS YUMSHAPE.COM? YumShape.com is an online shopping site specializing in women's lingerie, bras, and intimate wear across the Gulf, offering quality products at attractive prices, with complete privacy and discretion. CAN WE PURCHASE PRODUCTS FROM YUMSHAPE.COM IF WE ARE LIVING OUTSIDE THE UAE? Yes, why not. For that you need to contact our customer care beforehand to confirm whether our service is available in your area. If available, we'll also let you know the shipping rate. CAN WE ORDER BY PHONE? Yes. You can call our Customer Care number Tel: +971 50 646 5836 (Customer Care Timing: Saturday–Thursday, 11:00 AM – 10:00 PM UAE time). CAN WE ORDER BY WHATSAPP? Yes, you can send us a message on WhatsApp with a picture or the product code of the item you want, along with your name, number, and location. We will process your order. WHAT ARE THE DELIVERY/SHIPPING CHARGES? You can avail free shipping if your order value is 200 AED & above. A shipping charge of 15 AED is applicable to all orders under 200 AED. Shipping charges to some non-serviceable or other Gulf areas may vary irrespective of the order value. Kindly contact our Customer Service on +971 50 646 5836 for more details. DOES YUMSHAPE.COM USE A SECURE SERVER? Our website uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read by any external entity as it passes over the internet. This keeps others from seeing your personal information by scrambling it so that only your web browser and our website's server can decipher it. Also note that we do NOT store your credit/debit card information, for security reasons. IS MY ORDER PACKAGED DISCREETLY? Yes. All orders are shipped in plain, unmarked packaging with no logos, product descriptions, or indication of contents, so your privacy is fully protected from the moment your order leaves our warehouse to when it reaches your door. WHAT IS A DISCOUNT VOUCHER AND HOW CAN I MAKE USE OF IT? A discount voucher is a certain percentage of waiver available on the total cost of a particular item or an order. A valid discount voucher code must be entered on the last page of the checkout process in order to avail and claim the discount. DO YOU SHARE MY PERSONAL INFORMATION? We only share your personal information with our authorized distributors, and only to the extent necessary to deliver your order. PROMOTIONAL OFFERS: If you have subscribed with YumShape.com to receive regular newsletters, publications, and special deal alerts, we will send you that information periodically. If you wish to stop receiving such information, please notify us by emailing: unsubscribe@yumshape.com